Primary Market Research Services:

- Accommodation customer research study

Altitude Consulting’s comprehensive Accommodation Customer Research Studies are customized to aid properties better understand customer trends, demographics and service satisfaction.

Each of our customized studies identifies a property’s customer:

• Demographics

• Travel trends and preferences

• Booking preferences and trends

• Booking experience satisfaction

• Property satisfaction

Detailed overview >>>

Contact us to Request a Free Quote.

- Airline in-flight customer research study

Altitude Consulting’s comprehensive Airline In-Flight Customer Research Studies are tailored to help an airline or charter tour operator better understand consumer trends, demographics and service satisfaction.

 Each of our customised studies identifies an airline's passenger:

• Demographics

• Travel trends and preferences

• Booking preferences and trends

• Booking experience satisfaction

• Airport satisfaction

• Overall in-flight satisfaction

Detailed overview >>>

Contact us to Request a Free Quote.

- Airport terminal customer research study

Altitude Consulting’s comprehensive Airport Terminal Customer Research Studies are tailored to help airport authorities and tenants better understand consumer trends, demographics and facility satisfaction while making better strategic decisions regarding:

• Airport Terminal operations

• Customer service

• Flight schedules

• Marketing and sales

• Parking and airport improvement fee (A.I.F.) revenue

• Prioritize terminal improvements and expansion

• Retail, food and beverage product placement, price and promotion

Detailed overview >>>

Contact us to Request a Free Quote.

Marketing Planning and Implementation Strategies:

- Brand review consultation

Conference call with Ross Brown or Matthias Morel

• Review your organisation's name, logo and theme and make recommendations for enhancement through our design partners Studio Think and Creative Intelligence Agency.

• Includes a one page executive summary of items discussed, recommendations and next steps.

Contact us to Request a Free Quote.

- Online marketing strategy management

Would you like to pump up your organization's online presence and sales? Our expert team can manage your organization's online marketing strategy, promoting your website through our seasonal and 12 month program packages.

Seasonal and 12 month programs include:

• A website review with one of our team (once per annual or seasonal commitment).

• Submitting your website to major search engines to increase its organic search results

• Development of an ongoing pay per click key word and phrase campaign based on your advertising budget.

• Creation of an ongoing presence for your organization on Google Earth and Maps.

• Monthly pay per click reports.

This program is ideal for accommodations, airport authorities, attractions, tour operators, travel agencies, events and airlines.

Contact us to Request a Free Quote.

- Product, service and package development review consultation

Conference call with Ross Brown or Matthias Morel

• Review your organization's current product or service offering and opportunities for enhancement to increase sales and margins.

• Includes a one page executive summary of items discussed, recommendations and next steps.

Contact us to Request a Free Quote.

- Strategic marketing communication plan

Based on the results of our primary research services, our team and suppliers will work with you to develop a medium to long term strategic marketing communication plan. Each of our marketing communication plans are tailored specifically to your organization.

This program is ideal for accommodations, airport authorities, tour operators and airlines.

Contact us to Request a Free Quote.

- Website marketing plan consultation and development

Conference call with Ross Brown or Matthias Morel

• Review your organisation's current online marketing strategy and opportunities for an improved online presence to increase exposure and sales.

• Includes a one page executive summary of items discussed, recommendations and next steps.

Contact us to Request a Free Quote.

Airport Product Development Services:

- Airport in-terminal sign plan and design

Does your terminal building need a new sign plan and design? Enhance passenger movement and customer satisfaction navigating through your passenger terminal building with the help of our expert team.

Our sign plan and design package includes:

• Comprehensive review of passenger traffic movements through your terminal

• Consultation with front-line passenger airport authority and tenant staff

• Sign design

• Identifying a local manufacturing company to fabricate the signs through a request for proposal process

View our sample sign gallery [More].

Contact us to Request a Free Quote.