AIRLINE IN-FLIGHT CUSTOMER RESEARCH STUDY

Airline In-Flight Customer Research Study

Altitude Consulting’s comprehensive Airline In-Flight Customer Research Studies are tailored to help an airline or charter tour operator better understand consumer trends, demographics and service satisfaction.

Our customised in-flight studies identify an airline’s passenger:

• Demographics
• Travel trends and preferences, including airline passenger:
  • Purpose of travel
  • Schedule preferences
• Booking preferences and trends
• Booking experience satisfaction
• Airport satisfaction, including:
  • Boarding experience
  • Check-in experience
  • Gate announcements
  • Luggage claim experience
• Overall in-flight satisfaction, including:
  • Announcements
  • Customer service
  • Entertainment systems
  • Meals, snacks and beverages
  • Retail products and pricing
  • Seat comfort and leg room

Our Airline In-Flight Customer Research Studies can help an airline or charter tour operator make strategic decisions regarding:

• Airport terminal operations, including check-in, gate announcements, boarding and luggage claim
• Customer service, including in-flight and airport
• Flight schedules, including customer travel trends and purpose
• Targeted marketing and sales
• Customer demographics, travel trends and purpose
• Bookings / reservations process
• Identify and prioritise correcting service weak points