Accommodation Customer Research Study

Altitude Consulting’s comprehensive Accommodation Customer Research Studies are customised to help property managers better understand customer trends, demographics and service satisfaction.

Our accommodation studies identify a property’s customer:

• Booking preferences and trends
• Booking experience satisfaction
• Property satisfaction, including:
  • Bell services
  • Business services
  • Check-in / check-out
  • Concierge service
  • Fitness facility and related amenities
  • Food and beverage, including on site restaurant(s), on site lounge(s) and room service
  • Ground transportation to and from property
  • Location
  • Overall property satisfaction
  • Parking
  • Retail services
  • Rooms / suites, including bed comfort, cleanliness, closet space, interior décor, internet access, noise, telephone service, television and related service, temperature controls and washroom amenities
  • Valet service

Our Accommodation Research Studies can help management make strategic decisions regarding:

• Property operations, including front desk, housekeeping, bell & concierge service, valet, retail and food & beverage
• Customer service
• Targeted marketing and sales
• Customer demographics, travel trends and purpose
• Bookings / reservations process
• Identify and prioritise correcting service weak points

Contact us to Request a Free Quote.

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